A modern intranet can be a powerful driver for quality assurance, continuous improvement, and collaborative knowledge sharing. In this session, you will discover how Omnia was implemented as a strategic platform to support quality management and organizational excellence. By visualizing business processes, integrating document management, and standardizing project collaboration within Microsoft Teams, the company created a digital environment where employees are guided by clear procedures and best practices. Additionally, through user-friendly feedback channels and thematic knowledge communities, employees are actively involved in improving workflows and sharing insights. Special attention is given to reaching non-desk employees via the Omnia app to ensure inclusive communication and engagement across the organization. This case study shows how intranet technology can go beyond communication to become a core enabler of operational performance, employee empowerment, and sustained customer satisfaction. In this session you will learn

• How to visualize business processes and link related documentation to enhance process clarity and compliance.
• How to implement centralized document management policies that ensure consistency and lifecycle control.
• How to use digital tools to support continuous improvement through employee feedback and collaboration.
• How to engage deskless workers using intranet apps and targeted communication features.